Hyde’s Property Maintenance team carries out responsive repairs, planned improvement work and gas servicing for 30,000 homes across the south and south-east of England. Huws Gray
currently supplies building, electrical and plumbing materials through a managed store and delivery service, covering the south of England.
One of Hyde’s requirements was to revolutionise how they procure and receive building materials. To achieve this, they required a managed store with van stock solution, supported by efficient delivery processes across the South of England.
One of Hyde’s requirements was to revolutionise how they procure and receive building materials. To achieve this, they required a managed store with van stock solution, supported by efficient delivery processes across the South of England. Huws Gray’s solution to these requirements was the delivery of a one-stop-shop solution, combining Huws Gray Buildbase, Electricbase and Hirebase – to operate under one roof. Through internal discussion with Hyde, it was determined that the most efficient solution would be through direct delivery of materials, which now forms 99% of the contract. Deliveries are fulfilled through our onsite Rapid Response Vehicles, ensuring all materials are delivered within 1 hour to the required sites. Store staff process orders through multiple channels: PDAs, email, online portal, or the dedicated phone line. Van stocks are replenished daily to keep in line with Hyde’s dynamic schedule.